General terms and conditions

On this page, are named:

« Owner », the owner/parent/caretaker/human of the animal.

« Petsitter », the person in charge of the animal during the care.

« Stakeholders », the Petsitter and the Owner together.

« The animal/The animals », subject of the contract.

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1- TERMS AND CONDITIONS OF THE RESERVATION PROCESS:

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The Owner initiates an oral or written reservation request to the Petsitter.

The Petsitter sends a quotation the the Owner.

If the latter is accepted, a preliminary meeting is set up to ensure compatibility between the Owner, the Petsitter and the animal, to ensure the feasibility of the care, and to go over everything needed for a successful care.

If both Stakeholders agree on the terms of the care, the Owner has 3 days to sign the contract and proceed to payment as soon as the Petsitter gave him access to it.

Awaiting the payment and the signing of the contrat, an option is taken on the reservation. If the conditions set out above concerning the signing of the contract and the payment are not met, the option is removed and the care isn’t considered as reserved anymore.

Once the contract is signed and payment is received by the Petsitter, the reservation is guaranteed.

If the Petsitter hasn’t received the payment before the 1st day of the care, he reserves the right to refuse to take care of the animal.

 

2 - TERMS AND CONDITIONS OF PAYMENT:

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The Owner commits to paying 100% of the amount due to the Petsitter within 3 days after the validation of the reservation by the Petsitter (if you are already a client) or the same day of the signing of the contract (if you are a new client) according to the conditions stated on paragraph 2 - TERMS AND CONDITIONS OF THE RESERVATION PROCESS, and before the first day of the care, by wire transfer or in cash.

If the Owner pays by wire transfer, he commits to sending the Petsitter a proof of payment on the same day the wire transfer is made, in order for the payment to be recorded as done and for a simplified account tracking.

If the Owner pays in cash, he commits to giving the sum of money to the Petsitter (in person or in his mailbox) within 3 days following the validation of the reservation by the Petsitter or the signing of the contract.

It is possible to pay by installments as long as 100% of the total amount owed is payed before the care.

In the event of non-payment, the Petsitter reserves the right to start legal proceedings.

VAT is not applicable on services provided by Anidays.

 

3 - PRICES:

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From 2026/01/01 to 2026/12/31, the following prices will be applied to the services mentioned below.

To know which dates are high season, please refer to paragraph 4.5 - High season period below.

To know more about travel expenses, please refer to paragraph 4.6 - travel expenses below.

Discounts are discussed in paragraph 4.7 - Discounts.

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3.1 - Price for the preliminary meeting

This price includes time spent (up to 1h) and travel expenses.

• Preliminary meeting: €20

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3.2 - Prices for the pet and house sitting service

Exclusive pet and house sitting: no other visits or hikes will be made during this service. Up to 2 consecutive hours of absence a day.

3.2.1 - Off-season prices:

• Exclusive half-day pet and house sitting - 4h: €50.

• Exclusive one-day pet and house sitting - 8h: €90.

• Exclusive overnight pet and house sitting - 12h: €160.

• Exclusive 24h pet and house sitting (day + night): €240

• Pet sitting during events (weddings, birthdays, exhibitions, etc. - on site): €25/hour

3.2.2 - High season prices:

• Exclusive half-day pet and house sitting - 4h: €65.

• Exclusive one-day pet and house sitting - 8h: €115

• Exclusive overnight pet and house sitting - 12h: €160.

• Exclusive 24h pet and house sitting (day + night): €320

• Pet sitting during events (weddings, birthdays, exhibitions, etc. - on site): €32/hour

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3.5 - High season period

The high season period includes weekends, holidays (from 12/20 to 05/01, from 02/07 to 03/09, from 04/04 to 05/04, from 06/15 to 09/15, and from 10/17 to 11/02) and public holidays (05/08, 05/14, 05/25, and 11/11). The days can slightly vary depending on the year.

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3.6 - Travel expenses

For every service, travel expenses are added if they’re superior to 1€ for the round-trip, and are calculated with the website “viamichelin.fr” and the Public Service kilometer scale applied to cars in 2026.

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3.7 - Discounts

For the 24h pet and house sitting service: a 5% discount is applied for 7 successive days and more, 10% for 14 days and more and 15% for 21 days and more.

For punctual pet and house sitting (half-day, one-day and overnight), a 10% discount is applied for 10 successive cares booked in a 2.5 months period.

 

4 - GUARANTEE:

The first day of the care, the Owner commits to providing the Petsitter with a 150€ guarantee (check or cash). It will be used for paying the potential veterinary costs for an accident or disease, for the potential food or accessory purchases needed to make sure the care runs smoothly, or for covering damages that may be caused by the animal on the Petsitter’s personal belongings.

A prior agreement will be given by the Owner to the Petsitter before carrying out these expenses.

This guarantee will not be banked if no expense is necessary or no damages has been committed, and will be returned on the last day of the care.

 

5 - CANCELLATION CONDITIONS:

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5.1 - Cancellation by the Petsitter:

If the Petsitter cancels the care, he commits to letting the Owner know 7 days before the beginning of the care at the latest. If the period is shorter, the Petsitter commits to doing his best for the care to happen.

In that case, the Petsitter commits to reimbursing the total amount of the care paid by the Owner.

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5.2 - Cancellation by the Owner:

If the Owner cancels more than 2 months before the beginning of the care, the Petsitter will pay back a 100% of the amount of the care to the Owner.

If the Owner cancels less than 2 months and more than 1 month before the beginning of the care, the latter consents to the Petsitter retaining 20% of the amount of the care.

If the Owner cancels less than a month and more than 15 days before the beginning of the care, the latter consents to the Petsitter retaining 50% of the amount of the care.

If the Owner cancels less than 15 days and more than 7 days before the beginning of the care, the latter consents to the Petsitter retaining 80% of the amount of the care.

If the Owner cancels less than 7 days before the beginning of the care, the latter consents to the Petsitter retaining 100% of the amount of the care.

If the Owner’s sickness (prescription must be provided) or the animal’s sickness or death (proof of veterinary costs must be provided) results in the cancellation of the care, 100% of the amount of the care will be refunded if the event occurs up to 14 days prior to the care, and 50% if it occurs less than 14 days before the care.

If the Owner decides to shorten the duration of the care after it has already begun or in the event of the animal's death during the care, no reimbursement will be made by the Petsitter, regardless of the reason.

5.2.1 - Cancellation of the care because of the Owner’s oversight

If the Owner forgets about the care and the Petsitter is already at the Owner’s home, and can’t carry out the work he has been paid for, the care is considered done and will not be refunded.

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6 - RIGHT TO WITHDRAWAL:

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The Stakeholders acknowledge by a general agreement that they both have 14 days to withdraw from the contract, starting from the signing of the contract. If the care begins before this period, the Owner agrees renouncing his right to withdrawal by the signing of this contract.

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7 - KEY COLLECTION:

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The keys the Petsitter need to access the Owner’s home have to be handed over during the preliminary meeting.

If, for any reason, it isn't possible, the Owner commits to handing over the keys to the Petsitter before the care, at his expenses.

If the Petsitter has to come back to the Owner’s home to collect (before the care) and drop off (after the care) the keys, a charge of €15 will apply.

 

8 - GOOD MANNERS:

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The Owner and the Petsitter commit to being on time for the preliminary meeting, and during the first and last day of the care as agreed.

The Owner commits to offering the Petsitter a clean and tidy accommodation, especially the rooms that will be used by the Petsitter.

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9 - UNUSUAL BEHAVIOR:

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If the animal turns out to be aggressive or presents any unusual behavior making it impossible for the Petsitter to keep him, the Petsitter will have the right to terminate this contract without notice. In that case, the Owner will have to pick up his animal or find a solution at his expense in a 48h interval after the Petsitter’s announce to the Owner. If the Owner doesn’t do so, the animal will be placed in a refuge such as the Society for the Protection of Animals (SPA).

The Petsitter will retain 100% of the amount of the care.

If the Petsitter faces any difficulty with the animal during the care, he commits to letting the Owner know immediately.

 

10 - ABANDONMENT:

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The Owner understands and acknowledges that if he doesn’t respect the end dates settled with the Petsitter at the time of the reservation, his animal will be considered abandoned. He will consequently be placed in a refuge such as the SPA.
As a reminder, abandoning an animal is punishable by up to two years of imprisonment and a €30,000 fine, according to Penal Code 521-1 Article.

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11 - PRIVACY:

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The Petsitter commits to respecting the Owner’s private life and not disclosing any personal information.

The Petsitter commits to respecting the Owner’s animal’s right to the image.

For more information about personal data used on Anidays' website, please check the Legal notices page.

 

12 - INSURANCE:

 

The Petsitter certifies being the holder of a professional liability insurance delivered by MAAF ASSURANCES S.A, ref. n°184122364 V - MCE - 001.

The Petsitter cannot be held responsible for injuries that the animal may inflict on himself or third parties.

The Petsitter cannot be held responsible if the tied-up animal of the Owner is attacked by another animal.

The Owner is required to have home insurance. The Petsitter cannot be held responsible for a break-in, damages caused by the animal or poor maintenance of the Owner's home during the care, nor after the care.

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13 - HEALTH:

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The Owner commits to keeping his animal's health record up to date (vaccinations, antiparasitics, etc.). The Owner especially commits to his animal being up to date on the rabies vaccine (for categorized dogs or if the animal traveled abroad) and kennel cough.

The Petsitter reserves the right to refuse to take in the animal if this rule is not respected, and declines all liability in the event of the animal’s illness which could have been contracted during the care.

In case of veterinary emergency:

• The Owner is required, before the care, to inform his usual veterinarian (if he has one) that his animal will be entrusted to the Petsitter.

• The Owner is required to leave his animal's health record or passeport (if informations on the animal’s health are recorded on this document) available to the Petsitter at the beginning of the care. This will allow the veterinarian to have all the necessary information on the animal if needed.

• The Petsitter will pay the veterinarian directly with the guarantee provided for this purpose and by the Owner at the start of the care. The Owner commits to reimbursing within 24 hours any additional veterinary costs incurred by the Petsitter that the guarantee cannot cover.

• The Petsitter is authorized to drive the sick or injured animal to the veterinarian (if no veterinarian has been previously recommended, or an other one is closer to where the emergency occurs, he may be chosen by the Petsitter).

• The Petsitter commits to obtaining an agreement from the Owner (or the emergency contact indicated by the latter in the contract) before incurring medical expenses. If a serious danger is entailed by the animal and requires immediate medical intervention, or if the Owner or the emergency contact cannot be reached, the Petsitter is authorized to decide to incur the veterinary costs that he considers necessary for the good health and protection of the animal.

• The Petsitter cannot be held liable in the event of the death, injury or illness of the animal during the care, nor after the care.

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14 - LITIGATION SETTLEMENT:

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These terms and conditions are subject to French law.

The court of competent jurisdiction is the commercial court of Cavaillon, France.

The Owner is entitled to call on a mediator for free. The Petsitter has appointed the following consumer mediator:

• Name of the mediator: MEDIAVET

• Website of the mediator: https://mediavet.net

• Convention n° MEDIAVET-D-23-3501